Privacy policy
Last updated: May 20, 2026
Wholesome Wellness respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, browse our store, make a purchase, create an account, contact us, sign up for marketing, or otherwise interact with us.
By using our website or services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order details, account information, customer support messages, product reviews, return or refund information, and marketing preferences.
We may also collect certain information automatically when you use our website, including your IP address, device information, browser type, general location information, website activity, cart activity, pages viewed, products viewed, and interactions with emails, ads, cookies, pixels, and similar technologies.
Wholesome Wellness does not intentionally collect medical records, health diagnoses, treatment information, or sensitive health information. Our products and content are not intended to diagnose, treat, cure, or prevent any medical condition.
How We Use Personal Information
We may use personal information to:
Process payments and fulfill orders
Send order confirmations, shipping updates, and customer support messages
Review returns, refunds, exchanges, damaged items, missing items, and delivery concerns
Improve our website, products, customer experience, and store operations
Send marketing emails, product updates, promotions, and abandoned cart reminders where permitted by law
Personalize your shopping experience
Detect, prevent, and respond to fraud, chargebacks, security issues, policy violations, or harmful activity
Comply with legal, tax, accounting, regulatory, and business obligations
How We Share Personal Information
We may share personal information with trusted service providers that help us operate our store and serve our customers. This may include Shopify, payment processors, fulfillment partners, suppliers, warehouses, shipping carriers, email marketing platforms, analytics tools, advertising partners, customer support tools, fraud prevention providers, professional advisors, and legal or government authorities when required by law.
We do not sell personal information in the traditional sense of exchanging it for money. However, some privacy laws may define certain advertising, analytics, or data sharing activities as a sale, sharing, or targeted advertising. Depending on where you live, you may have the right to opt out of certain uses of your information.
Shopify
Wholesome Wellness is powered by Shopify. Shopify helps us operate our online store, process orders, manage checkout, support payments, improve security, and provide customer privacy features.
Your personal information may be processed by Shopify according to Shopify’s privacy practices and applicable law.
Cookies and Tracking
Wholesome Wellness, Shopify, and our service providers may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember your preferences, keep items in your cart, improve site performance, measure marketing, and personalize your shopping experience.
You may manage cookies through your browser settings or through any privacy preference tools made available on our website. Some website features may not work properly if certain cookies are disabled.
Marketing Communications
If you sign up for marketing emails or otherwise consent to promotional communications, we may send you product updates, promotions, store announcements, and wellness related content.
You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us at:
support@wholesomewellnessstore.com
Even if you unsubscribe from marketing, we may still send non promotional messages related to orders, accounts, customer support, policy updates, or security.
Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, restrict, or receive a copy of your personal information. You may also have the right to opt out of certain targeted advertising, sale, or sharing activities, withdraw consent, or appeal a privacy decision where applicable law allows.
These rights are not absolute and may only apply in certain circumstances. We may need to verify your identity before processing a request.
To submit a privacy request, contact:
support@wholesomewellnessstore.com
Children’s Privacy
Our website is not intended for children under 13 or the age of majority in their location. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, contact us and we will take reasonable steps to delete it where required by law.
Security and Retention
We use reasonable measures to protect personal information, but no website, payment system, email system, or internet transmission is completely secure.
We retain personal information for as long as reasonably necessary to fulfill orders, provide services, maintain records, comply with legal obligations, resolve disputes, prevent fraud, and support legitimate business purposes.
International Transfers
Because Wholesome Wellness operates online and uses service providers such as Shopify, payment processors, fulfillment partners, and shipping carriers, your personal information may be processed or stored outside of your state, province, country, or region.
Where required by law, we rely on appropriate safeguards for international transfers of personal information.
Changes to This Policy
Wholesome Wellness may update this Privacy Policy from time to time. When we update it, we will revise the Last updated date above.
Contact Us
For questions about this Privacy Policy or your personal information, contact:
Wholesome Wellness
support@wholesomewellnessstore.com