Terms of service

Last updated: May 20, 2026

Welcome to Wholesome Wellness.

These Terms of Service explain the rules and conditions that apply when you visit our website, shop our products, place an order, create an account, contact us, or otherwise use our online store.

By accessing or using our website, you agree to these Terms of Service, our Privacy Policy, our Refund and Return Policy, and our Shipping Policy. If you do not agree, please do not use our website or services.

1. Store Use

Wholesome Wellness provides this website and online store to offer a curated shopping experience for wellness, beauty, recovery, travel, lifestyle, and personal care products.

You agree to use our website only for lawful purposes. You may not use our website, products, content, tools, or services for any unlawful, fraudulent, harmful, abusive, misleading, or unauthorized purpose.

You may not interfere with the security, operation, performance, or functionality of our website.

2. Account and Customer Information

You may be asked to provide information such as your name, email address, billing address, shipping address, phone number, payment information, and account details when using our website or placing an order.

You agree that all information you provide is accurate, current, and complete.

If you create an account, you are responsible for keeping your login information secure and confidential. You are responsible for all activity that occurs under your account.

3. Product Information

Wholesome Wellness makes reasonable efforts to display product descriptions, images, colors, pricing, ingredients where applicable, measurements, availability, and details as accurately as possible.

However, we do not guarantee that all product descriptions, colors, images, measurements, prices, shipping estimates, or other content will always be complete, current, or error free.

Product colors and appearance may vary slightly due to lighting, photography, screen settings, device displays, and natural product variations.

We reserve the right to update, change, correct, or discontinue products, pricing, descriptions, promotions, or availability at any time without notice.

4. Product Use and Wellness Disclaimer

Products sold by Wholesome Wellness are intended for general wellness, beauty, recovery, travel, lifestyle, and personal care use.

Our products and website content are not medical advice and are not intended to diagnose, treat, cure, or prevent any disease, condition, injury, or medical concern.

Customers are responsible for reviewing product details, ingredients where applicable, warnings, instructions, and suitability before use.

If you have a medical condition, allergy, sensitivity, injury, pregnancy related concern, skin concern, or other health concern, please consult a qualified professional before using any product.

Wholesome Wellness is not responsible for misuse of products, failure to follow instructions, allergic reactions, sensitivities, personal preferences, or results that vary by individual.

5. Orders and Payment

When you place an order, you are making an offer to purchase. All orders are subject to acceptance, availability, payment approval, and review.

We reserve the right to refuse, cancel, limit, or review any order for any reason, including suspected fraud, payment issues, inventory issues, pricing errors, address issues, fulfillment limitations, or violation of our policies.

By placing an order, you agree that you are authorized to use the payment method provided and that all payment and billing information is accurate.

If your order is canceled after payment has been processed, we will issue a refund where appropriate.

6. Pricing, Taxes, and Promotions

Prices, discounts, and promotions may change without notice.

Unless otherwise stated, prices do not include shipping charges, taxes, customs duties, import fees, brokerage fees, carrier fees, or other charges that may apply based on your location.

Promotions may be subject to separate terms, conditions, expiration dates, exclusions, or limitations.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Processing times, shipping times, and delivery estimates are not guaranteed unless clearly stated at checkout.

Customers are responsible for entering complete and accurate shipping information.

Wholesome Wellness is not responsible for delays, returned packages, lost packages, customs issues, unpaid import fees, or delivery failures caused by incorrect or incomplete address information, carrier delays, customs processing, weather, holidays, regional restrictions, or circumstances outside of our control.

8. Returns, Refunds, Exchanges, and Cancellations

Returns, refunds, exchanges, replacements, damaged item claims, missing item claims, order issues, and cancellations are governed by our Refund and Return Policy.

Submitting a request does not automatically guarantee a refund, return, replacement, exchange, or cancellation approval.

All requests must be reviewed and approved in writing before any resolution is issued.

9. Relationship with Shopify

Wholesome Wellness is powered by Shopify, which enables us to provide our online store and related services.

However, any sales and purchases made through our store are made directly between you and Wholesome Wellness.

By using our website, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Wholesome Wellness, including any injury, damage, loss, claim, or issue related to products, services, purchases, or transactions with Wholesome Wellness.

10. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, shared, stored, and protected when you visit our website, place an order, create an account, contact us, or otherwise interact with Wholesome Wellness.

11. Intellectual Property

All website content, including text, product descriptions, images, graphics, branding, logos, designs, layout, features, and other materials, belongs to Wholesome Wellness or its content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, sell, or use our content without written permission.

Wholesome Wellness names, logos, product names, service names, graphics, and branding may not be used without prior written permission.

12. Reviews, Feedback, and User Content

If you submit reviews, comments, photos, videos, testimonials, social media tags, messages, ideas, or other content to Wholesome Wellness, you agree that we may use, display, share, reproduce, edit, or repost that content for business, marketing, promotional, customer support, or operational purposes where permitted by law.

You are responsible for ensuring that any content you submit is accurate, lawful, and does not violate the rights of any other person or business.

We may remove or refuse to use content that we believe is unlawful, abusive, misleading, offensive, infringing, harmful, or otherwise inappropriate.

13. Third Party Tools and Links

Our website may include third party tools, apps, payment services, social media links, embedded features, or links to external websites.

We are not responsible for the content, privacy practices, security, policies, products, services, or actions of third party websites or services.

Your use of third party services may be subject to their own terms and policies.

14. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.

We reserve the right to correct errors, update information, cancel orders, or change product details at any time without prior notice, including after an order has been submitted.

15. Prohibited Uses

You may not use our website or services:

For unlawful, fraudulent, abusive, or harmful purposes

To violate any law, regulation, or third party right

To infringe on intellectual property rights

To submit false or misleading information

To upload viruses, malware, or harmful code

To spam, phish, scrape, crawl, or collect information without permission

To interfere with website security or functionality

To impersonate another person or business

To misuse our content, products, services, or systems

We reserve the right to restrict, suspend, or terminate access to our website or services if we believe these Terms have been violated.

16. Disclaimer of Warranties

Our website, services, content, and products are provided on an “as is” and “as available” basis, except where expressly stated otherwise.

To the fullest extent permitted by law, Wholesome Wellness makes no warranties or guarantees that the website will be uninterrupted, secure, error free, or that products will meet every individual expectation.

Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.

17. Limitation of Liability

To the fullest extent permitted by law, Wholesome Wellness will not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, products, services, or inability to use them.

Our total liability for any claim related to an order will not exceed the amount paid for the product giving rise to the claim, unless applicable law requires otherwise.

Nothing in these Terms is intended to limit rights that cannot be limited under applicable law.

18. Indemnification

You agree to hold Wholesome Wellness harmless from claims, damages, losses, liabilities, costs, or expenses arising from your misuse of our website, violation of these Terms, violation of our policies, violation of law, or violation of the rights of another person or business.

19. Termination

We may suspend or terminate your access to our website or services if we believe you have violated these Terms, our policies, applicable law, or the rights of Wholesome Wellness or others.

Any obligations or protections that should naturally survive termination will continue to apply, including sections related to intellectual property, privacy, disclaimers, limitation of liability, indemnification, and governing law.

20. Governing Law

These Terms are governed by the laws of the United States and the applicable laws of the state where Wholesome Wellness operates, unless another law is required to apply.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

21. Changes to These Terms

Wholesome Wellness may update these Terms of Service from time to time to reflect changes in our practices, website, products, services, Shopify features, legal requirements, or business operations.

When we update these Terms, we will revise the Last updated date at the top of this page.

Your continued use of our website after changes are posted means you accept the updated Terms.

22. Contact Information

Questions about these Terms of Service should be sent to:

Wholesome Wellness
support@wholesomewellnessstore.com